Refund policy

RETURNS, CANCELLATION

• You can cancel your order before the Contract is made without giving a reason or incurring any liability.

• However, if the products are foods, beverages, perishable or expiring quickly, clearly custom-made, or personalized, you cannot cancel the order. Additionally, if the products become mixed inseparably with other items after delivery, you cannot cancel the order.

• This Contract can be cancelled by the Customer within 14 days without giving a reason.

• The cancellation period ends 14 days after you or a third party, other than the carrier indicated by you, acquires physical possession of the last of the products. For subscriptions, the right to cancel is 14 days after the first delivery.

• To cancel the Contract, you must inform us by electronically submitting a clear statement setting out your decision (via email info@luniq-rituals.com). You must be able to provide evidence of when the cancellation was made. To meet the cancellation deadline, send your communication before the 14-day period expires.

• If you choose to cancel this Contract, we will reimburse to you all payments received from you, excluding the costs of delivery.

• We'll make the refund within 14 days of receiving the products back from you or evidence of you sending them back. We'll use the same payment method you used for the initial transaction, unless you agree otherwise, and you won't be charged any fees.

• If you handle the products more than is necessary to check their nature, characteristics, and functionality (such as in a shop), we may deduct from your refund the loss in value of the products due to your handling. Therefore, it is important to handle the goods with care and not beyond what is necessary to establish their nature and functioning.

• To return the products you received after canceling the Contract, you must send them to our address within 14 days of informing us of the cancellation. You will be responsible for the return shipping costs.